Hcl Recruitment Delivery Voice | Senior Customer Service Representative | Noida India 2020
LOCATION: Noida
DESIGNATION: Senior Customer Service
Representative
QUALIFICATION:
To provide information to their customer
regarding their queries and resolve the end customer issues as per defined SLA
| Able to work independently and efficiently to meet SLA | Able to comprehend
the request of the customer and meet the quality standard (1.) Attendance/Login
Hours/Unscheduled Leave/SLA targets as per defined by the process (2.)
Improving skill level through self-development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
SKILLS:
BA
EXPERIENCE: 1-3 Years
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