HCL RECRUITMENT DELIVERY TRANSACTION | SENIOR CUSTOMER SERVICE REPRESENTATIVE | NOIDA INDIA 2020
LOCATION: Noida
DESIGNATION: Senior Customer Service Representative
QUALIFICATION:
Able to work independently and efficiently to
meet defined SLA | Responsible for meeting productivity matrices and quality
standards as per defined quality norms | Attendance | Training & Self Development
| Team Player
1.
Attendance/Login
Hours/Unscheduled Leave.
2.
Improving skill level through Self-development
/ nominating training programs
Skill reverification Tests.
Skill reverification Tests.
3.
Meeting Quality Scores
and bringing Innovation & Process Improvement.
and bringing Innovation & Process Improvement.
4.
The individual should
be able to work effectively in a team whilst enthusing others to do the same
for the achievement of the common goals of the team.
5.
To consistently meet
or exceed all agreed Productivity parameters as defined for the process.
SKILLS:
BA
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 10
